1.      Obtain an exception report -  where pilferage or damage is apparent. Ask for it before taking delivery. 

2.      Don't give a clean receipt -  for goods where they or the packing are damaged in any way. 

3.      Examine goods for hidden damage - within three working days of receipt. 

4.      Lodge pro forma claims - within the specified time with vessel's agents/carriers and all others believed to be responsible for the damage. 

5.      Notify the insurers, carriers, other bailees and port authorities - at first sight of damage. Give all parties the chance to witness spoilt cargo. Lodge valued claims with a clearly stated cash value against those believed responsible for damage - do it as soon as claims assessment is complete. 

6.      Leave goods in their packaging - until a survey has been made. If it is absolutely necessary to unpack, keep damaged packaging for the surveyor's inspection. 

7.      Check container for leaks - and have any damage independently witnessed before releasing the container.  

8.      Do everything necessary to reduce the loss - and always act as if the cargo is uninsured. 

9.      Check container seal - to ensure it remains intact and that the seal number agrees with shipping documents. If the original seal is found to be broken, apply immediately for joint survey with the carriers and/or port authority before removing the container from the port area. 

10.  Make sure that full documentation is submitted to your nearest insurers as soon as possible. 

For more information, please contact: Khun Wasana Sombuthom
Tel. 01-825-7528 E-mail Wasana@aprc-consultants.com